Henry Sempangi, David Cracknell, Hermann Messan and Madhurantika Moulick
This note discusses process mapping - a technique that makes workflows visible. This note outlines...
Madhurantika Moulick, Graham Wright, Corrinne Ngurukie, Angela Mutua, Moses Muwanguzi and Michael Onesimo
The number of people aged over 60 in the developing world is predicted to rise...
A key challenge for financial institutions serving the low-income market is how to optimise branch...
Gerhard Coetzee, Richard Bates and Nthabiseng Mokobori
This study documents the process, its success and hurdles of Credit Indemnity in South Africa,...