Tag: Training

This Note briefly discusses the reasons for negative feedback received often on agent training, the profiles of the agents, and new areas to be considered in agent training programmes.

In this video series-4, Kurt Koenigsfest, CEO of BancoSol, Bolivia, talks about the challenges they faced in the beginning. He mentions liquidity was a major issue. So, to promote savings the bank chose a mix of staff from both savings and lending background. He further describes the four key success factors that are critically important […]

In this video series-2 Marcos Corrales, manager of Financiera CREAR’s Lima regional branch (Peru) shares the company’s goal to achieve high productivity. Sharing his experience, Marcos says to achieve high productivity CREAR managers focus on various areas starting from staff selection, proper and extensive trainin, and incentive based income structure for the bank staff. He […]

In this video, James Mwangi, CEO of Equity Bank, Kenya, talks about the effect of global financial crisis on Equity Bank and Kenya. He explains that Equity has not been directly affected by the global financial meltdown but their shareholders have suffered. In relation to this, he explains the importance of savings. Further he adds […]

In this video, James Mwangi, CEO of Equity Bank, Kenya, discusses the key reasons behind the rapid growth of the bank. James attributes the following behind the success of Equity: the strategy of high volume low margin, business approach as the bank has focused the bottom of the pyramid, product, prices and services based on […]

This note builds on MicroSave’s Action Research Programme financed by the Bill and Melinda Gates Foundation to draw lessons in delivering training and technical support to Indian Microfinance Institutions.