Tag: Training
An introduction to The Helix Institute of Digital Finance
This video gives a brief overview of our history and how taking part in our cutting edge courses can transform financial service professionals and their businesses.
Feb 15, 2018
The Bricks and Mortar of Agent Networks: Training and Support in India
While the first blog in this series explained how Indian Government mandates have determined the current character of the digital finance services (DFS) market in India, this blog is more forward looking, focusing on addressing issues of agent training and support. The 2015 ANA India data shows that these are areas where providers are struggling, and are therefore also […]
Nov 3, 2015
Financial education – Time for a re-think?
Traditional financial education is missing the mark both in terms of content and pedagogical approach. This blog states how MicroSave is continuously exploring alternative approaches to financial education.
Oct 27, 2013
Graham Wright, Angela Wambugu, Julie Zollmann and Daryl Collins
Implementing Training for E/M-Banking Agents
In this Note we examine the process of designing and delivering effective training programmes to e/m-banking agents.
Jan 1, 2013
Training E/M-Banking Agents: What is Missing?
This Note briefly discusses the reasons for negative feedback received often on agent training, the profiles of the agents, and new areas to be considered in agent training programmes.
Nov 1, 2012
BancoSol: How to Become a Leader in Deposit Mobilization Part 4
In this video series-4, Kurt Koenigsfest, CEO of BancoSol, Bolivia, talks about the challenges they faced in the beginning. He mentions liquidity was a major issue. So, to promote savings the bank chose a mix of staff from both savings and lending background. He further describes the four key success factors that are critically important […]
Jun 23, 2011