Tag: Zambia
UNHCR Cash-Based Intervention in Meheba refugee settlement in Zambia: The Journey to Digitization
UNHCR cash-based intervention in Meheba refugee settlement in Zambia. The blog explains the journey to digitization.
Oct 31, 2018
Reaching the Last Mile: Introducing Digital Payments for Refugees in Meheba, Zambia
UNHCR Zambia had been providing cash assistance to refugees in the Meheba Refugee settlement camp. MSC was engaged to design and test the digitization of cash payments under a project that designed and implemented the digitization of UNHCR’s cash-based interventions (CBI) in the camp. At the time of writing, UNHCR would be replicating lessons from […]
Sep 3, 2018
Veena Krishnamoorthy, Venkat Attaluri, Ali Akram, Uloma Ogba and Barbora Masinova
Sep 3, 2018
Veena Krishnamoorthy, Venkat Attaluri, Ali Akram, Uloma Ogba and Barbora Masinova
Digitizing Refugee Payments in Zambia – Meheba 2018
UNHCR Cash-Based Intervention in Meheba refugee settlement in Zambia: The Journey to Digitization.
Sep 3, 2018
Building a Business Case for Women Agents
Women agents provide great customer service. They are more attentive, helpful, diligent, and effective at building trust. They are also better at on-boarding women and other underserved populations than their male counterparts. These are often cited conclusions from a series of qualitative studies in India, Zambia, and other markets across Asia and Africa. At the same time, we still […]
Oct 18, 2016
The volatile ‘face’ of DFS in Zambia
The 2015 ANA Zambia country report indicates that owners find the mobile money business fruitful but the research also indicates that there is high turnover amongst the operators. This blog highlights the volatility of this market and how training agents can help to provide a consistent, high-quality customer experience.
Aug 30, 2016
Zambia’s comeback in digital financial services (DFS)
This blog explores the factors that gave rise to the DFS sector in Zambia in 2009 after an unsuccessful launch to the world in 2002 through Celpay.
Jan 27, 2016