This study explores following questions:

  • Where and how do low-income households want to make deposits, withdrawals, payments and other financial transactions? What works best for them, what does not work, and why?
  • What other issues are important to inspire trust and feel their money is safe with a BC?
  • From the BCs’ point of view, what is realistic? How can their numerous current difficulties serving a diverse and widespread clientele be improved?
  • Should BC banking services be expanded to include airtime recharge shops, pharmacies, grocery and their extensive networks?
  • How do customers feel about the suitability of such venues and overall trustworthiness of such agents?

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