Senior Analyst
Mohit is a Manager with MSC's Digital Financial Services (DFS) Domain.
Can instant messenger disrupt the digital payments market in India?
This post attempts to cover the details of how WhatsApp can possibly simplify the user experience while making digital payments in India.
May 24, 2017
May 24, 2017
Designing User-Friendly USSD Interface for Digital Financial Services
This note focuses on key user insights explaining the preference for USSD, which should remain the core focus area for providers while designing the interface of their access channel.
Apr 7, 2017
Apr 7, 2017
Demonetisation and digitisation – A diagnostic study
This demand-side diagnostic study aims to gauge the end-user experience in adopting cashless modes (including cheques) along with the barriers (behavioral and functional) they faced in uptake and usage of cashless solutions.
Mar 9, 2017
Priyank Mishra, Akshat Pathak, Richa Valechha, Mohit Saini, Avantika Kushwaha, Shreya Gupta, Meenal Malik, Saborni Poddar and Rajnish Kumar
Are Mobile Money Wallets Really Customer-Centric?
This note focuses on the four critical areas that are significant to customer-centricity of mobile money wallets. It looks at major barriers that have an adverse impact on the uptake of mobile money in India
Jun 1, 2016
Jun 1, 2016
Where Are Women Agents in Indian DFS?
Financial institutions must take control of the quality of their financial services; to resolve issues permanently and not to rely upon explaining issues away.
Apr 11, 2016
Dorcas Muthoni, Kritika Shukla, Mohit Saini, Piyush Singh and Priya Garg
Apr 11, 2016
Dorcas Muthoni, Kritika Shukla, Mohit Saini, Piyush Singh and Priya Garg
Over the Counter (OTC) Money Transfer in India: Mapping the Customer Experience (CX)
The blog maps the customer’s experience (CX) while conducting over the counter transactions in India.
Feb 23, 2016
Feb 23, 2016
Over the Counter (OTC) Money Transfer in India: The Remittance Silver Bullet for Migrants
The blog defines the over the counter (OTC) money transfer in India. The authors elaborately describe the experience of customers using OTC remittance services in India.
Feb 19, 2016
Feb 19, 2016