MicroSave has been working with NPCI and leading Public Sector Banks to create a less-cash ecosystem in select villages across the country. This highlights the lessons learnt during the intervention and highlights the key steps involved.

This NPCI initiative brings insights on the digital transformation journey that the organization has undertaken to enable panchayats across the country, and encourage active and sustaining village level participation.

This case-study will provide you a sneak-peek to the journey of the creation of the first “cashless” panchayat in Odisha.

This post attempts to cover the details of how WhatsApp can possibly simplify the user experience while making digital payments in India.

This note focuses on key user insights explaining the preference for USSD, which should remain the core focus area for providers while designing the interface of their access channel.

This demand-side diagnostic study aims to gauge the end-user experience in adopting cashless modes (including cheques) along with the barriers (behavioral and functional) they faced in uptake and usage of cashless solutions.

This note focuses on the four critical areas that are significant to customer-centricity of mobile money wallets. It looks at major barriers that have an adverse impact on the uptake of mobile money in India

Financial institutions must take control of the quality of their financial services; to resolve issues permanently and not to rely upon explaining issues away.