MicroSave Consulting or MSC is the world’s local expert in financial, economic, and social inclusion in the digital age. We work with participants in digital ecosystems to drive the agenda of inclusion for everyone.

Our roster of over 190 staff members provides market-led insights, dependable expertise, and useful advice across a wide variety of fields. We take pride in sharing our on-ground lessons with the community to enable knowledge transfer and to build discussions on key topics. With our time-tested inputs, our clients are able to seize the digital opportunity, address the mass market, and future-proof their operations.

Posts by MSC

Product Development Booklet

The Product Development (PD) is second publication (OPE) Series. This brief publication mines MicroSave’s rich experience and blends it with that of leading consultants and practitioners in PD and research.

Savings Booklet

The Savings is the third publication under the OPE Series. This Booklet brings together a set of brief publications which delve into MicroSave’s rich sectoral expertise and leading practitioner’s opinions.

Who is a Good Client?

In this video, Equity Bank loan officers discuss the qualities they seek in a Biashara Imara client. And every credit officer looks for a client who is consistent, has command over his/her business, communicates with the credit officer and pays the loan on time. The video also covers the response of Biashara Imara clients who […]

Individual Lending Effective Monitoring Practices

This video interviews credit administrators and loan officers who share the best way of monitoring loans. Elaborating the monitoring process for Bishara Imara – an individual loan product of Equity Bank Kenya – Equity team emphasise the importance of close relationship between a client and credit officer. They reveal that best monitoring practice is to […]

Lending Cycle: Processing the Documents and Disbursement

Proper processing of documents is another important step in the Lending Cycle. This video discusses the practices that MFIs use to ensure that all the documents are properly prepared. It also describes the preparation of documents to initiate disbursement

Steps of Managing Loan Delinquency

This video discusses the typical steps followed by Equity Bank Kenya to manage a delinquent loan and describes the recovery process of Biashara Imara product. Equity bank team explains that the process begins with a call to the borrower followed by a visit to his/her residence. If the loan amount is still arrear then the […]

Improving MIS in Indian MFIs: An assessment with suggestions for active engagement

This paper discusses the scope of improvement for MFIs in IT. A range of areas has been summarised which can be developed to improve the usage of IT in MFIs.

Lending Cycle: Credit Committee

This video highlights the most important stage of credit cycle – Credit Committee – where a loan officer presents his/her case along with suggested loan amount for analysis. Join a typical Credit Committee of Equity Bank and see how the loan proposals get approved and rejected. The committee explains the reasons for selection and returns […]