The mobile money scenario in Kenya is undergoing a vast change. The author highlights the...
When you buy a bottle of Coca-Cola, are you buying it from the store or...
Doreen Ahimbisibwe and Mike McCaffrey
How much does an agent need to earn to be satisfied, and stay motivated enough...
Better customer service leads to increased DFS usage, the blog states customer needs and behaviours...
Leena Anthony and Karthik Balasubramanian
The blog states that the better services provided by the mobile money agents has a...