Anup Singh, Graham Wright and Mike McCaffrey
In this paper, we want to look more closely at OTC model, with the help...
Ignacio Mas and Mike McCaffrey
Eko is a Business Correspondent (India’s term for banking agent) serving the State Bank of...
This note focuses on the four critical areas that are significant to customer-centricity of mobile...
Isvary Sivalingam and Lokesh Singh
This policy brief discusses two distinct and more recent approaches, namely, Direct Benefit Transfers and...
Vera Bersudskaya, Irene Wagaki and Melissa Rousset
Based on over 1,200 digital financial services (DFS) agent interviews conducted between November and December...