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Theme: Digital financial services

Sakshi Chadha and Anurodh Giri

Interventions to Strengthen PMJDY Scheme

This focus note presents key policy and operational interventions that are needed to improve to...
Apr 13, 2016

Akshat Pathak, Anil Gupta, Vartika Shukla, Sunil Bhat, Nimesh Soni and Priya Garg

Agent Dormancy: Impact on Customers

Dormancy among agents is a cause of concern for financial inclusion in India. This note...
Apr 13, 2016

Puneet Chopra, Paresh Rajde, Vivek Anand, Samveet Sahoo and Partha Ghosh

Democratising Financial Services

In addition to Aadhaar, the India Stack is likely to transform payments, financial services and...
Apr 12, 2016

David Cracknell

Delivering Quality in Financial Services – Redefining Customer Service

In addition to Aadhaar, the India Stack is likely to transform payments, financial services and...
Apr 12, 2016

David Cracknell

Guiding Financial Institution Strategy: Working on Small Data

It is remarkable how little use is being made of ‘small data’ ― the information...
Apr 11, 2016

Dorcas Muthoni, Kritika Shukla, Mohit Saini, Piyush Singh and Priya Garg

Where Are Women Agents in Indian DFS?

Financial institutions must take control of the quality of their financial services; to resolve issues...
Apr 11, 2016
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Responsible Financial Systems – Empowering trust, driving Inclusion
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