This blog shows how providers should track their agent inactivity carefully to understand its causes...
Vera Bersudskaya and Mike McCaffrey
This article summarizes recommendations from a newly released paper titled “Agents Count”, containing some initial...
Nadine Zoro and Melissa Rousset
Although the digital finance market is growing in Côte d’Ivoire, the activity rate of subscribers...
Mike McCaffrey and Vera Bersudskaya
This paper lays out a framework for understanding agent network size for digital financial services,...
This paper sets out The Helix’s system for analysing success in this complex context: a...