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Resource Type: Research papers

Graham Wright

A question of trust – Mitigating customer risk in digital...

This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It...
Jun 22, 2015

Aakash Mehrotra, Leena Anthony, Dorieke Kuijpers and Sheharyar Khan

Agent Network Accelerator Survey: Kenya Country Report 2014

The survey report highlights findings on the mobile money landscape in Kenya, covering agent profitability,...
May 27, 2015

Maha Khan and Aakash Mehrotra

Agent Network Accelerator Survey – Pakistan Country Report 2014

Based on over 2,000 mobile money agent interviews carried out in 2014 all over the...
May 12, 2015

MSC

Code of conduct assessment for the microfinance sector

This report presents the consolidated findings of the Code of Conduct Assessment reports for 50...
Mar 4, 2015

Ghiyazuddin Mohammad, Elwyn Panggabean, Maha Khan and Grace Retnowati

Agent Network Accelerator Survey – Indonesia Country Report 2015

Digital finance services (DFS) was launched several years ago in Indonesia but has not scaled...
Feb 25, 2015

Akhand Tiwari, Akhilesh Singh, Nishant Kumar and Nitish Narain

Alternative financial education approach to design effective financial education/capability programmes

MicroSave implemented an Alternative Financial Education programme (AFE) at one of the biggest MFIs in...
Jan 16, 2015
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