Contact us
Tag: Agent network manager
Banking Correspondent (BC) Agent incentives – Eko India financial services
Incentives play a key role in driving business, motivation, and usage of an agent network manager’s platform. This video looks at a leading FinTech platform—Eko and shares lessons on how the change in its incentive structure impacted its large agent network.
Apr 21, 2022
Re-imagining Agent Network Management – What Have We Learnt?
This is a presentation of the lessons learnt in four years of ANA project.
Jun 23, 2017
Successful Agent Networks
This paper sets out The Helix’s system for analysing success in this complex context: a flexible approach allowing agent network managers and researchers alike to measure six dimensions of agent network success, and to categorise agent networks so that we can make fair comparisons between similar deployments.
Feb 9, 2017
Bank Managed Agent Networks – The Challenges
This paper discusses the challenges banks are likely to face in building and managing their own agent networks.
Mar 1, 2013
Is the Business Correspondent Model in Policy Paralysis?
This Policy Brief examines the recent shift in policy direction for the business correspondent model in India and the associated challenges and potential consequences from a consumer standpoint.
Sep 1, 2012
Customer Support for E/M-Banking Users
E/M-banking systems depend on above all on clients’ trust. This Note examines various dimensions around enhancing customer experience.
Aug 21, 2012