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Tag: agents
Whose Customer is it Anyway? Ensuring Every Customer is King
When you buy a bottle of Coca-Cola, are you buying it from the store or from the Coca-Cola Company? Whose customer are you? In digital finance, the provider (usually a bank or telecom) designs and brands the service, but it is the agent that provides the ability to cash-in and cash-out (CICO), and earns 40-80% of […]
Apr 22, 2015
Competition in Tanzania – Fact or Fable?
Tanzania is often cited as a model competitive market in digital financial services (DFS) with the three major providers healthily competing against one another. However, the story is a bit more complicated than that, and to really understand market dynamics in Tanzania it helps to examine competition from a few angles, and on a more […]
Jul 4, 2014
Whose cash is it anyway? Several agent solutions to cash security
Cash security is a concern that agents are grappling with in India. This blog presents how agents are coping with the loss even though the RBI acknowledges the responsibility of cash insurance should rest with banks.
Jun 3, 2014
“Why rob agents? Because that’s where the money is”
Robbery and fraud are threatening a nascent market of mobile money across Asia and Africa. This blog recommends strict action from central banks and the government to curb the situation.
Aug 16, 2013
Why Tech-based Banking cannot Replace Agents for Financial Inclusion?
Agents act as a vital link for the banks and financial institutions to reach out to the financially excluded segment. But can they be replaced by technology? In this episode, MSC’s digital financial expert Mukesh Sadana reveals why the time is not right for technology enabled banking. In his own words, “Agents play a very crucial […]
Jun 18, 2013
Customer adoption for mobile banking solutions
“Customer adoption has been one of the key challenges with most of the mobile banking implementations across the globe. Balachandran Unni, Director – Business Development for Nokia Money shares his learnings and experience on how to ensure customer adoption for a mobile banking solution. According to him, customer adoption has to a function of the […]
Sep 12, 2012