Tag: agents

The Aspire to Innovate (a2i) program in Bangladesh has been working with various government ministries and departments to digitize the social security net (SSN) payments. This report, based on the second phase of MSC’s evaluation, highlights the progress made in the digitization of SSN payments.

This report explores the impact of COVID-19 on CICO agents in Uganda. It also highlights the strategies agents adopted to stay afloat during the pandemic and provides recommendations for policymakers and financial service providers to support these agents better.

The Uganda Bankers Association had launched a shared agent network in the country. Over the years, the network has made progress to ensure the distribution of financial services for banks, including those without agent networks. However, the network still faces challenges that need to be addressed to make the agent banking experience seamless.

The presentation by David Cracknell, Global Technical Director MicroSave highlighted the opportunities that lie within agent banking, but at the same time cautioned banks on the challenges of the model.

This blog shares some insight on how DFS providers can benchmark customers to agent ratios

Women agents provide great customer service. They are more attentive, helpful, diligent, and effective at building trust. They are also better at on-boarding women and other underserved populations than their male counterparts. These are often cited conclusions from a series of qualitative studies in India, Zambia, and other markets across Asia and Africa. At the same time, we still […]