Tag: agents
SSN MFS report (Phase II): Assessment of Social Safety Net disbursements, Bangladesh
The Aspire to Innovate (a2i) program in Bangladesh has been working with various government ministries and departments to digitize the social security net (SSN) payments. This report, based on the second phase of MSC’s evaluation, highlights the progress made in the digitization of SSN payments.
Dec 3, 2020
Impact of the COVID-19 pandemic on CICO agents- Uganda report
This report explores the impact of COVID-19 on CICO agents in Uganda. It also highlights the strategies agents adopted to stay afloat during the pandemic and provides recommendations for policymakers and financial service providers to support these agents better.
Jul 15, 2020
Doreen Ahimbisibwe, Anup Singh, Aakash Mehrotra and Mohak Srivastava
The shared agent network in Uganda
The Uganda Bankers Association had launched a shared agent network in the country. Over the years, the network has made progress to ensure the distribution of financial services for banks, including those without agent networks. However, the network still faces challenges that need to be addressed to make the agent banking experience seamless.
Jun 29, 2020
Agency Banking at the Frontier
The presentation by David Cracknell, Global Technical Director MicroSave highlighted the opportunities that lie within agent banking, but at the same time cautioned banks on the challenges of the model.
May 7, 2017
Bench marking customer to agent ratios
This blog shares some insight on how DFS providers can benchmark customers to agent ratios
Mar 29, 2017
Building a Business Case for Women Agents
Women agents provide great customer service. They are more attentive, helpful, diligent, and effective at building trust. They are also better at on-boarding women and other underserved populations than their male counterparts. These are often cited conclusions from a series of qualitative studies in India, Zambia, and other markets across Asia and Africa. At the same time, we still […]
Oct 18, 2016