This blog shares some insight on how DFS providers can benchmark customers to agent ratios
Women agents provide great customer service. They are more attentive, helpful, diligent, and effective at...
Ignacio Mas and Mike McCaffrey
Eko is a Business Correspondent (India’s term for banking agent) serving the State Bank of...
Melissa Rousset and David Mugambi
It’s a common belief that agents in rural regions need more cash than e-float to...
Dorieke Kuijpers and Jeffrey Riecke
The Helix Institute of Digital Finance recently launched the Kenya Country Report 2014 as part...