Tag: Airtel

Why Ugandan customers continue to queue up at banks when they can use mobile money? We discuss three reasons – high transaction costs, unreliable systems, and preference for human contact.

This note focuses on key user insights explaining the preference for USSD, which should remain the core focus area for providers while designing the interface of their access channel.

In the dearth of efficient and successful G2P payment disbursement model in India, global examples suggest that G2P payments can “also” be routed through mobile money account. In this video, we discuss this idea of “using mobile money for disbursement of G2P payments in India”.

Interoperability of mobile financial services offers great benefits for the wider ecosystem. This blog explores the impact of interoperability on financial inclusion.

Until this month RBI maintained the view that only licensed commercial banks can offer cash-out services. As a result, a number of banks and non-banks formed partnerships. In fact, the RBI’s view hasn’t changed. The RBI has simply decided to regulate non-banks offering business correspondent services too, as differentiated, Payments Banks (PB). Business correspondents (BC) were the […]

The Briefing Note # 136, reviewed agent networks managed by MNOs. This Note focuses on bank managed agent networks – either directly or by outsourcing to third parties.