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Tag: Behavioural economics

Graham Wright

“Clients Should Be At The Centre Of Your Business” –...

The more you engage with customers the clearer things become and the easier it is...
Mar 18, 2015

Akhand Tiwari, Anup Singh and Premasis Mukherjee

Behavioural Economics and User Centred Design – Opening up New...

This Note is a high-level peek into behavioural research method that MSC’s MI4ID approach uses...
Mar 16, 2015

Anup Singh, Premasis Mukherjee, Abhay Pareek and Lisa Chassin

Behavioural Insights in Insurance

This note takes an alternative view from the conventional wisdom of expected utility and optimum...
Sep 29, 2014

Nishant Kumar, Akhand Tiwari and Nitish Narain

How to make financial education better… maybe

Is financial education or financial literacy a branding problem? Here the authors suggest some alternative...
Sep 8, 2014

Akhand Tiwari, Nitish Narain and Akhilesh Singh

The Essential Ingredients of an Effective Financial Education Programme

In this Briefing Note we discuss areas that we think were critical to the design...
Sep 3, 2014

Graham Wright and David Cracknell

Customer service – More than just smiles

What role does customer service play for any market-led financial institution? Here the author shows...
Aug 28, 2014
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
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  • Partners

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