Tag: CICO agents

Impact of the COVID-19 pandemic on CICO agents- Uganda report

This report explores the impact of COVID-19 on CICO agents in Uganda. It also highlights the strategies agents adopted to stay afloat during the pandemic and provides recommendations for policymakers and financial service providers to support these agents better.

Jul 15, 2020

Doreen Ahimbisibwe, Anup Singh, Aakash Mehrotra and Mohak Srivastava

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Impact of the COVID-19 pandemic on CICO agents- Kenya report

This report highlights the impact of COVID-19 on CICO (cash-in and cash-out) agents in Kenya and the issues they have faced while delivering financial services since the onset of the pandemic. It also offers recommendations to policymakers and digital financial service providers to address key concerns and help CICO agents continue their services.

Jul 13, 2020

Evelyne Matibe, Olivia Obiero, Anup Singh and Diana Siddiqui

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Impact of the COVID-19 pandemic on CICO agents in Indonesia

Large-scale movement restrictions, falling consumer demand, and rising unemployment have taken a toll on CICO agents in Indonesia. Our report analyzes the impact of the pandemic on these agents, highlights their coping strategies, and provides recommendations to help them recover.

Jun 22, 2020

Alfa Pelupessy, Astri Sri Sulastri, Gloria Sinaga and Raunak Kapoor

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India: Impact of COVID-19 on Business Correspondents

This report highlights the impact of COVID-19 on business correspondent (BC) agents in India and the issues they faced while delivering financial services in the wake of the pandemic. It also offers policy recommendations to help BCs offer uninterrupted services.

Jun 11, 2020

Aakash Mehrotra, Abhishek Anand, Gayatri, Manoj Nayak, Mohak Srivastava, Nitish Narain, Surbhi Sood and Shobhit Mishra

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CICO agent training comic on Coronavirus

MSC’s comic booklets on COVID-19 are illustrated narratives that build awareness among CICO agents and their customers during the pandemic. These comics feature rich visual stories to generate awareness, influence precautionary behavior, and drive the safety of agents.

Jun 2, 2020

Graham Wright, Ravi Kant, Nancy Kiarie, Zeeshan Ali, Sharad Bangari and Anant Tiwari

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CICO Agents: The under-valued “first responders”

Our ongoing research uncovered a set of unique challenges that cash-in/cash-out (CICO) agents currently face in the context of the COVID-19 pandemic. Here, we look at the experience and behaviors of CICO agents across eight countries and explore ways to support them through favorable policies, even as the disease rages on around the world.

Apr 15, 2020

Nitish Narain, Abhishek Anand, Surbhi Sood and Shobhit Mishra

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