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    MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.

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    A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.

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Tag: Customer Service

Peter Mukwana

Market Research for Microfinance: Beyond Product Development 

MicroSave’s Market Research for MicroFinance Tools have been widely used for product development and refinement....
Apr 4, 2005

Graham Wright, Leonard Mutesasira, David Cracknell and Rob Hudson

Strategic marketing for microfinance institutions

Outlines a framework comprising three primary strategies focusing on: Corporate Brand and Identity, Competitive environments;...
Mar 1, 2005

David Cracknell

Serving depositors: Optimising branch-based banking

A key challenge for financial institutions serving the low-income market is how to optimise branch...
Feb 1, 2005

Lisa Parrott and Marion Hudson

Employee Relationship Marketing

Employee Relationship Marketing (ERM) is the process of creating, maintaining and enhancing strong, value-laden relationships...
Jan 21, 2005

David Cracknell, Graham Wright, Henry Sempangi, Peter Mukwana and Trevor Mugwang

Lessons from MicroSave’s Action Research Programme (2003)

This note documents the lessons learned in 2003 under the Action Research Programme of MicroSave....
Sep 22, 2004

Graham Wright and James Mwangi

Equity Building Society – Market-led approach to microfinance

This study provides Equity Building Society’s role in providing financial services in the underserved, low-income...
Sep 1, 2004
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
Clients and partners
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  • Partners

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