Skip to content
  • Subscribe
  • FR
  • Light Dark
  • About us
  • What we do
    • Agriculture and food systems
    • Climate change and sustainability
    • Ethical AI and data Solutions
    • Emerging areas
    • Community & livelihoods
    • MSME development
    • Skilling and jobs
    • WASH
    • Youth
    • Agriculture and food systems
    • Climate change and sustainability
    • Ethical AI and data Solutions
    Emerging areas
    • Community & livelihoods
    • MSME development
    • Skilling and jobs
    • WASH
    • Youth
    • Financial services
    • Banks
    • Central banks
    • Fintech
    • Inclusive insurance
    • Microfinance
    • MFS
    • Payment ecosystem
    Financial services
    • Banks
    • Central banks
    • Fintech
    • Inclusive insurance
    • Microfinance
    • MFS
    • Payment ecosystem
    • Government advisory
    • Smart governance
    • Social protection
    • GEDSI
    • Health and nutrition
    • Startup innovation and acceleration
    • Technology and DPI
    Government advisory
    • Smart governance
    • Social protection
    • GEDSI
    • Health and nutrition
    • Startup innovation and acceleration
    • Technology and DPI

    Featured Insights

    insight A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.
    insight MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.
  • Expertise

    Financial services

    • Catalytic finance
    • Customer protection and engagement for responsible finance
    • Data Insights
    • Design thinking and innovations
    • Digital technology and channels
    • Government regulations and policy

    Financial services

    • Catalytic finance
    • Customer protection and engagement for responsible finance
    • Data Insights
    • Design thinking and innovations
    • Digital technology and channels
    • Government regulations and policy

    Emerging areas

    • Institutional development
    • Marketing and communication
    • Organizational transformation
    • Policy and strategy
    • Product development

    Emerging areas

    • Institutional development
    • Marketing and communication
    • Organizational transformation
    • Policy and strategy
    • Product development

    Government

    • Products and channels
    • Program management
    • Research
    • Research, evaluation, and analytics
    • Training

      • Evaluation

    Government

    • Products and channels
    • Program management
    • Research
    • Research, evaluation, and analytics
    • Training

    Evaluation

    • Data science

    Featured Insights

    insight A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.
    insight MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.
  • Library
  • Client & Partners
  • Proposals
  • Careers at MSC
  • Contact us

Tag: Customer Service

Soumya Harsh Pandey and Graham Wright

Time for Action! Customer Service, Protection and Trust in Indian...

It is time that Indian mobile money providers focus on addressing customer service and protection...
Feb 19, 2016

Arshi Aadil, Lokesh Singh and Mukesh Sadana

Role of Bank Mitrs in Direct Benefit Transfer Ecosystem: Are...

Trusted, committed and liquid Bank Mitrs can play a much bigger role in the government’s...
Dec 22, 2015
Video

Manoj Sharma

Managing Risks in Digital Financial Services

Watch MSC’s Director, Manoj Sharma, talk about managing risk in Digital Financial space and the...
Nov 16, 2015

Graham Wright

Solving Customer Service Issues in Digital Finance – Can Do,...

The two blog series stresses that the key customer risk mitigation issues turn out to...
Jun 26, 2015

Graham Wright

In Our Digital Financial Service We Trust?

Fraud, service downtime, agent illiquidity, fear of sending money to the wrong number, and charging...
Jun 24, 2015

Graham Wright

A question of trust – Mitigating customer risk in digital...

This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It...
Jun 22, 2015
  • 1
  • …
  • 4
  • 5
  • 6
  • 7
  • 8
  • …
  • 14
Subscribe to us now

Join our community and be the first to get exclusive updates of our work and more. Subscribe now and become part of our vibrant network!

Sign up now
Our brands
    •
  • m4d
msc-white-logo

MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

Sectors
  • Banking, financial services, and insurance
  • Government and regulators
  • Water, sanitation, and hygiene
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Responsible financial systems
Clients and partners
  • Multilateral organizations and international NGOs
  • Government and regulators
  • Banking institutions
  • Digital financial services providers
  • Banking institutions
  • MFIs, industry bodies, and others
  • Partners

© 2025 MicroSave Consulting (MSC)

  • Terms of use
  • Privacy policy
  • Certifications
  • Code of business conduct
  • Quality assurance
This site uses cookies, by continuing your navigation, you agree with our Cookie Policy.