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Tag: Customer Service

Soumya Harsh Pandey and Graham Wright

Time for Action! Customer Service, Protection and Trust in Indian...

It is time that Indian mobile money providers focus on addressing customer service and protection...
Feb 19, 2016

Arshi Aadil, Lokesh Singh and Mukesh Sadana

Role of Bank Mitrs in Direct Benefit Transfer Ecosystem: Are...

Trusted, committed and liquid Bank Mitrs can play a much bigger role in the government’s...
Dec 22, 2015
Video

Manoj Sharma

Managing Risks in Digital Financial Services

Watch MSC’s Director, Manoj Sharma, talk about managing risk in Digital Financial space and the...
Nov 16, 2015

Graham Wright

Solving Customer Service Issues in Digital Finance – Can Do,...

The two blog series stresses that the key customer risk mitigation issues turn out to...
Jun 26, 2015

Graham Wright

In Our Digital Financial Service We Trust?

Fraud, service downtime, agent illiquidity, fear of sending money to the wrong number, and charging...
Jun 24, 2015

Graham Wright

A question of trust – Mitigating customer risk in digital...

This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It...
Jun 22, 2015
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
Clients and partners
  • Multilateral organizations and international NGOs
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  • Banking institutions
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  • Partners

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