Are good banking systems and processes enough to entice customers?
A middle tier emerging bank wanted to service the Medium and Small Enterprise customer segment. While working with them, our learning was that the seemingly best products, processes, resources etc. might look good at a strategic level but it is bound to low adoption (fail) if not integrated with the human factors; their preferences, behaviour […]
MicroSave has two decades of experience in Human-centred Design and developed over 200 financial products. Through this journey, we believe that understanding both demand side and supply side is critical.
Advanced Liquidity Management: While liquidity management is consistently cited as one of the most challenging elements of managing an agent network, there are times when it is more difficult than others. People’s need to deposit, withdraw and send value fluctuates quite considerably, and so while an agent might understand how much e-float and cash to […]
Cash, children, or kind? Developing security for elderly low-income people in Africa
The number of people aged over 60 in the developing world is predicted to rise from 375 million in 2000 to 1,500 million in 2050. This note outlines the economic and social challenges which come with old age. It documents some of the common traditional practices adopted as a security measure against these challenges. It outlines the general saving methods, focuses on educating people on why and how to save. Further it discusses the potential market for long-term contractual savings services which provides security in old age.