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Tag: DFS

Samson Odele and Suzanne Okao

Demand and Supply Side Challenges and Potential Opportunities for Agency...

The blog focuses on demand and supply side challenges and potential opportunities for agency banking...
May 8, 2017

Mohit Saini

Designing User-Friendly USSD Interface for Digital Financial Services

This note focuses on key user insights explaining the preference for USSD, which should remain...
Apr 7, 2017

George Muruka and Ian Robinson

Do Financial Service Providers Really Understand Savings Group Members?

Do Financial Service Providers really understand the needs and perspectives of savings group members in...
Apr 4, 2017

Vera Bersudskaya

Bench marking customer to agent ratios

This blog shares some insight on how DFS providers can benchmark customers to agent ratios
Mar 29, 2017

Ignacio Mas

Learning from (and about) India´s Emerging Digital Money Grid

There is a lot to learn from the emerging digital money grid in India. The...
Feb 20, 2017

Ghiyazuddin Mohammad

Digital Financial Services and Financial Stability – Perspective from Indonesia

"Ghiyazuddin Mohammad - Manager, Digital Financial Services and Country Programme Development for Indonesia - presented...
Jan 16, 2017
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