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Tag: DFS

Mohit Saini

Designing User-Friendly USSD Interface for Digital Financial Services

This note focuses on key user insights explaining the preference for USSD, which should remain...
Apr 7, 2017

George Muruka and Ian Robinson

Do Financial Service Providers Really Understand Savings Group Members?

Do Financial Service Providers really understand the needs and perspectives of savings group members in...
Apr 4, 2017

Vera Bersudskaya

Bench marking customer to agent ratios

This blog shares some insight on how DFS providers can benchmark customers to agent ratios
Mar 29, 2017

Ignacio Mas

Learning from (and about) India´s Emerging Digital Money Grid

There is a lot to learn from the emerging digital money grid in India. The...
Feb 20, 2017

Ghiyazuddin Mohammad

Digital Financial Services and Financial Stability – Perspective from Indonesia

"Ghiyazuddin Mohammad - Manager, Digital Financial Services and Country Programme Development for Indonesia - presented...
Jan 16, 2017

Maha Khan and Vera Bersudskaya

Working Together To Fight DFS Fraud

Fraud is one of the major threats to the emergence and sustainability of the DFS...
Nov 7, 2016
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
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  • Youth
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Expertise
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  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
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  • Partners

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