Akhand Tiwari, Abhay Pareek and Ghiyazuddin Mohammad
This Note discusses the features of two agent-based remittance models introduced by banks
This note focuses on Banks and BCs, under the policy and regulatory directions, and supervision...
Graham A.N. Wright, Managing Director MicroSave, presented a paper on Way Forward: Future of Financial Services...
Ritesh Dhawan, Minakshi Ramji and Nitin Garg
This Note focuses on feedback received from customers on the product offering, customer service, and...
Minakshi Ramji, Ritesh Dhawan and Nitin Garg
This Note particularly focuses on agent (customer service point/CSP) feedback. Regular CSM exercises can be...