Tag: Digital Transformation

In partnership with BRI (Bank Rakyat Indonesia), MSC connected BRILink agents to cooperatives under the Women Digital Ambassadors (WDA) project. The linking was part of our efforts to increase the accessibility of financial products and services for Indonesia’s rural women. We used MSC’s Datin app to monitor and evaluate each agent’s transactions and generate findings from the field. These findings allowed us to identify opportunities and challenges in linking agents to women cooperatives, which we distilled in our new blog. Read it here.

MSC (MicroSave Consulting) conducted a webinar titled “): Digital transformation: Is the banking and microfinance industry ready?” on 19th October, 2022.

This case study on BRAC Bank shares lessons from its journey and its experiments with agent banking. It highlights its unique initiatives in making the agent banking channel a profit-making proposition.

It is clear that digital transformation is a journey, not a destination – so incremental progress is to be expected. Equity Bank, one of the leading microfinance providers in Kenya, developed a well-articulated approach and took over a decade to digitalize its operations. It started with the equivalent of a digital readiness assessment, on which it based its digital transformation strategy in 2010. MSC worked alongside Equity Bank, providing consulting services, for much of its digital transformation journey.

Otoritas Jasa Keuangan (OJK), the Financial Services Authority of Indonesia, wants to explore novel approaches to supervise digital financial services. This blog details two SupTech solutions that OJK is prototyping to enhance consumer protection in Indonesia.

The case study charts how Shakti Foundation for Disadvantaged Women utilized technology to grow its SME portfolio and enhance cost and time efficiency. Through the use of technology, it offered customer-friendly services and helped staff members manage their loan portfolios better while managing associated risks.