It is clear that digital transformation is a journey, not a destination – so incremental progress is to be expected. Equity Bank, one of the leading microfinance providers in Kenya, developed a well-articulated approach and took over a decade to digitalize its operations. It started with the equivalent of a digital readiness assessment, on which it based its digital transformation strategy in 2010. MSC worked alongside Equity Bank, providing consulting services, for much of its digital transformation journey.
OJK adds a suite of exciting tech solutions to address the 100,000+ consumer complaints and ensure stronger consumer protection in Indonesia
Otoritas Jasa Keuangan (OJK), Indonesia’s financial services authority, wants to explore novel approaches to supervise digital financial services. This blog details two SupTech solutions that OJK is prototyping to enhance consumer protection in Indonesia.
The digital journey of Shakti Foundation for Disadvantaged Women (SME loans): A lesson for progressive MFIs in Bangladesh
The case study charts how Shakti Foundation for Disadvantaged Women utilized technology to grow its SME portfolio and enhance cost and time efficiency. Through the use of technology, it offered customer-friendly services and helped staff members manage their loan portfolios better while managing associated risks.
The journey of mobile financial services at BURO Bangladesh: A lesson for the microfinance sector in Bangladesh
The case study encapsulates the digital transformation journey of BURO Bangladesh as it tried to offer mobile financial services to its clients. The road was not easy, but the efforts have finally started to yield results to both the MFI and its customers.
Role of FinTechs in transforming the future of work
This video highlights transformation in the future of work and the role of FinTechs under the Financial Inclusion Lab accelerator program in supporting the LMI workforce. The Lab is a part of CIIE.CO’s Bharat Inclusion Initiative and receives support from some of the largest philanthropic organizations across the world. These include the Bill & Melinda Gates Foundation, J.P. Morgan, Michael & Susan Dell Foundation, MetLife Foundation, and the Omidyar Network.