Dorieke Kuijpers and Jeffrey Riecke
The Helix Institute of Digital Finance recently launched the Kenya Country Report 2014 as part...
Agents without float are perennially frustrating for providers. Our research shows agents report that rebalancing...
Mike McCaffrey and Zeituna Mustafa
Equity Bank’s introduction of the thin SIM under the Equitel brand is an important development...
Change is upon us. After eight years of market dominance Safaricom’s M-PESA seems to have...
The Helix Institute of Digital Finance
This video sheds some light on the importance and best way to implement agent training