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Tag: Kenya

David Cracknell

The Safaricom M-PESA Pilot Test

This Note highlights one of the least recognised success factors - the careful pilot testing...
May 25, 2015

Graham Wright

Two More Revolutions Underway in Kenya

The mobile money scenario in Kenya is undergoing a vast change. The author highlights the...
May 13, 2015

Doreen Ahimbisibwe

Bending the Rules for Better Customer Service is probably a...

Better customer service leads to increased DFS usage, the blog states customer needs and behaviours...
Mar 20, 2015

Leena Anthony and Karthik Balasubramanian

The Better Service Agents Provide, The More Business They Do

The blog states that the better services provided by the mobile money agents has a...
Mar 18, 2015

Mike McCaffrey and Annabel Schiff

Building big backbones for innovation

Having industry giants develop and own distribution channels can provide the scale needed for providers...
Jan 25, 2015

Graham Wright

Over the counter transactions – Liberation or a trap? –...

The first blog in this series highlights that over the counter (OTC) transactions alone cannot...
Dec 3, 2014
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

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