Mobile money agents: Sustainability in the digital era—findings from Mozambique
This report assesses pressing challenges that affect Mozambican mobile money agents: poor liquidity management, low working capital, and network issues. The insights from this report will inform agent network ecosystem players in Mozambique to create sustainable strategies to maintain and expand agent networks.
CICO Agent Lifecycle – Interactive Digital Flipbook
Across the globe, a typical CICO agent goes through a range of experiences across various stages in their journey. MSC has developed the Agent Lifecycle (ALC) a framework to understand the challenges both male and female CICO agents face along their journey and propose targeted interventions to address them.
Perspectives on shared agent networks from emerging economies
Shared agent networks help providers to reduce the cost of platform management and maintenance, agent training and monitoring, as well as improved liquidity management – particularly in fully interoperable environments. Read more about how formal and informal shared agent networks are helping to deepen financial inclusion in emerging markets.
Partnerships and innovations will be key to reducing liquidity concerns for agents in the DRC
Today’s blog focuses on liquidity management. It uses recent insights from MicroSave Consulting’s (MSC) field study of DFS agent networks in the Democratic Republic of Congo (DRC), which in turn stem from interviews with over 50 agents.
There are no magic formulas for designing appropriate savings products for poor people: it requires market research and careful, systematic product development. But the rewards for the Microfinance Institutions that undertake these exercises in terms of profits and client loyalty can be remarkable, and well worth the investment.