This blog recommends three ways that banks can ensure their agents are happy and actively...
This blog shares some insight on how DFS providers can benchmark customers to agent ratios
Graham Wright, Mercy Wachira, Vera Bersudskaya, William Nanjero and Zeituna Mustafa
The research examined the process of applying for loans from different providers as well as...
Vera Bersudskaya and Mike McCaffrey
A person cannot decide to use a financial service until it has been extended within...
Mike McCaffrey and Vera Bersudskaya
This paper lays out a framework for understanding agent network size for digital financial services,...