This Note briefly discusses the reasons for negative feedback received often on agent training, the profiles of the agents, and new areas to be considered in agent training programmes.

There has been a growing debate on whether greater integration and interoperability of banking and other financial services provided through the ANMs/BCNMs is a prerequisite for greater acceptance and adoption of the BC model by the consumers. MicroSave conducted a comprehensive research study on the need for integration and interoperability of financial services for the […]

This note address that strong governance in member owned institutions (MOIs) give members and investors confidence and are necessary foundation for successful community-based organisations.

Accredited Social Health Activist or ASHAs generally face problems such as untimely payments, uncertainty in disbursement date, cheque clearance delay, and long waiting time at the bank branch. The Norway India Partnership Initiative has initiated a pilot project to improve the timeliness of payments to ASHA worker’s incentives in Sheikhpura district of Bihar using a mobile money transfer system.

This paper consolidates the views of different stakeholders involved in e/m-banking on the aspects related to ‘Agent Network Management’ – a critical piece of the puzzle that many have ignored, unfortunately, at their peril.