Nitish Narain

Specialist

Nitish is a Senior Manager in MSC’s Inclusive Finance and Banking domain in India. He is a financial inclusion consultant with extensive experience gained through projects with multi-lateral agencies, central banks, banks and financial institutions, microfinance institutions, remittance companies, community-owned organisations, and digital finance service providers in Bangladesh, India, Kenya, Myanmar, Qatar, the Philippines, Sri Lanka and Vietnam.

Nitish has implemented projects involving financial inclusion strategy development, strategic business planning, digital transformation strategy development, market research, product development, digital microfinance, MSME finance, financial capability development, microfinance operations, agent network management, implementation and evaluation of government benefit transfer programmes, channel satisfaction surveys and training.   Some examples of his recent work include: ➢ Strategic Business Planning for HNB Grameen Finance in Sri Lanka, funded by HNB Grameen Finance Limited: conducted brief market assessment, facilitate strategy workshop with the senior management, and support development of three year institutional strategic plan and implementation plan. (2017) ➢ Training on Digital Transformation for Financial Institutions in Myanmar, funded by IFC: facilitated training with the senior management of bank and financial institutions on digital transformation plan and implement roadmap in Myanmar. (2017) ➢ Study on Cash-lite Practices among MFIs in India, funded by MFIN: conducted a study to understand the ‘as-is’ situation of adoption of cash-lite models by microfinance institutions in India, and recommended measures for different stakeholders to accelerate adoption of cash-lite operations. (2017) ➢ Digital Transformation Strategy Development for CoopBank, funded by Metlife Foundation: developed institutional digital strategy to adopt cashless and paperless products and services. (2017) ➢ Demand and Supply-side Assessment for the Development of National Financial Inclusion and Financial Literacy Strategy in Qatar, funded by Qatar Central Bank: supported national level survey to assess the existing status of financial inclusion and financial literacy among different population segments living in Qatar, conduct an assessment of the perspectives of supply-side stakeholders including regulators, policy makers, and financial service providers to understanding their current initiatives to promote financial inclusion and their role in the development and implementation of the financial inclusion and financial literacy strategy. (2017) ➢ Accelerating Financial Inclusion in the Philippines with Digital Finance funded by Asian Development Bank: conducted an assessment of the Philippines financial inclusion market with a view to understanding the extent of the financial inclusion challenge, key constraints preventing financial inclusion, how digital can remove constraints and how the regulator can create an enabling environment for digital finance initiatives. (2016) ➢ Understanding Financial Behaviour of ‘Emerging Middle Class’ Customer Segment in the Philippines, funded by Visa Foundation: conducted a desk review of socio-economic profile and financial behaviours, including attitude towards digital finance, of emerging middle class customer segment in the Philippines. (2016) ➢ Technical Assistance to Maitreya Capital on MSME Finance in India, funded by Michael and Susan Dell Foundation: facilitated strategic planning workshop with the senior management team, review and suggest improvements to operational processes, design product and process training module and deliver training to the middle management and frontline team, and design financial literacy module for customers. (2016) ➢ Strategic Business Planning for a Remittance Company in The Philippines, funded by Opportunity International Australia: facilitate a strategic planning workshop and support the management team of OK Remit and its partner MFIs to develop a three-year business plan. (2016) ➢ Costing and Pricing of Microfinance Products and Services in the Philippines: facilitate a training for senior and middle management of ASKI on MicroSave toolkit for costing and pricing of microfinance products and services and conduct a costing and pricing exercise for their existing products and services. (2016) ➢ Strategic Assessment of Agent Network in the Philippines, Chemonics, funded by USAID: contextualise the assessment framework for the Philippines market, carry out the assessment, identify gaps, and recommend strategies to build and maintain efficient agent network to support digital financial services. (2015) Before joining MSC, Nitish was an Area Manager at SKS Microfinance Ltd. and was responsible for the management of microfinance loan portfolio of around USD 10 million spread across 58,000 clients. Nitish oversaw operations covering 17 branches in five districts of western Madhya Pradesh. He has a Post Graduate Diploma in Forest Management from the Indian Institute of Forest Management in Bhopal. He is fluent in Hindi and English.

Posts by Nitish Narain

One Step Closer to the Clients

This Note examines the work of ASKI in the Philippines to set up Collection and Disbursement Points and their positive impact on client satisfaction and outreach.

Breaking Free from the Myths of Financial Education

This Note examines myths around the design of financial education programmes, and discusses the KSAP framework for designing these programmes.

Role of information sources in financial capability

The key to understanding poor people’s financial management is to understand how they make decisions and what influences the decision making. This research explores the role of information sources in poor households’ decision making processes.

Aadhaar Enabled Public Distribution System in East Godavari

MicroSave’s pilot study in India highlights barriers, best practices and a roadmap to implement the ambitious, policy initiative of transferring the government benefits directly into the Aadhaar linked accounts of the beneficiaries.

Aadhaar Enabled Direct Benefit Transfer in East Godavari

MicroSave’s pilot study in India highlights barriers, best practices and a roadmap to implement the ambitious, policy initiative of transferring the government benefits directly into the Aadhaar linked accounts of the beneficiaries.

Aadhaar Enabled Direct Benefits Transfer in Aurangabad

MicroSave’s pilot study in India highlights barriers, best practices and a roadmap to implement the ambitious, policy initiative of transferring the government benefits directly into the Aadhaar linked accounts of the beneficiaries.

Implementing Training for E/M-Banking Agents

In this Note we examine the process of designing and delivering effective training programmes to e/m-banking agents.

Training E/M-Banking Agents: What is Missing?

This Note briefly discusses the reasons for negative feedback received often on agent training, the profiles of the agents, and new areas to be considered in agent training programmes.