Implementing social performance management (SPM) in microfinance institutions (MFIs) has challenges. The Part 1 of...
Anup Singh, Graham Wright and Mike McCaffrey
In this paper, we want to look more closely at OTC model, with the help...
Ignacio Mas and Mike McCaffrey
Eko is a Business Correspondent (India’s term for banking agent) serving the State Bank of...
This note focuses on the four critical areas that are significant to customer-centricity of mobile...
Isvary Sivalingam and Lokesh Singh
This policy brief discusses two distinct and more recent approaches, namely, Direct Benefit Transfers and...