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Theme: Digital financial services

Nitin Garg and Shivshankar V

Incentivising E/M-Banking Agents

This Note discusses the basics of incentivising e/m-banking agents. It also discusses the different types...
Nov 15, 2011

Nitin Garg and Shivshankar V

Incentives for E/M-Banking Customers to Drive Usage

This Note looks at various ways of incentivising customers to increase the uptake and use...
Nov 14, 2011

Puneet Chopra

Driving Viability for Banks and BCs

This Note examines various enabling factors that can accelerate profitability for the banks and viability...
Nov 11, 2011

Nitin Garg

Pricing for E/M-Banking

This Note discusses customer perceptions around some of the key pricing issues for banks while...
Nov 10, 2011

Graham Wright

Pricing Mobile Banking Services

This Note examines perceptions of transaction v. ledger fees and poor people's willingness to pay...
Nov 7, 2011

Abhishek Lahri, Sharad Bangari and Swati Mehta

Graduating SBI Tatkal Customers

This Note discusses when and why customers may be ready to try new services beyond...
Nov 4, 2011
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