Digital financial capability—revealing teachable moments through phygital (physical + digital) channels
This blog sheds light on tailoring delivery channels to maximize the impact of digital financial capabilities (DFC) content. It introduces personas and the phygital, teachable, and engagement or PTE framework. Read on to learn how we can enhance the adoption of DFC content through the integration of physical and digital channels and the use of teachable moments and interactive tools.
Digital financial capability—using emotions to design content
Read this blog to understand the importance of increasing users’ confidence in using digital financial services by using the concept of emotional design to create digital financial capabilities (DFC) content. Emotional designs nudge users to convert long-lasting attitudes into actions. They encompass three levels: visceral, behavioral, and reflective. Through a series of illustrative examples, the blog also presents insights to enable the design of impactful DFC interventions.
Bangladesh – the basket case that taught microfinance to the world
As Bangladesh celebrates 50 years of independence, we look back at one of its greatest gifts to the world—microfinance. This blog highlights the role of Bangladesh’s four pioneering institutions—Grameen Bank, BRAC, ASA, and BURO Bangladesh—in the origin of microfinance and its local popularization, global adaptation, business model optimization, and product innovation.
Use of electronic vouchers to distribute relief part 1
Digital technology is transforming the way we respond to emergencies. Donors and governments have been forced to turn to more innovative ways to distribute relief aid to reach the last mile as an alternative to physical distribution, especially after COVID-19. Our blog explores the use of electronic vouchers for the distribution of relief, with an emphasis on the benefits of using the e-voucher system over physical distribution of aid.