This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It...
Aakash Mehrotra, Leena Anthony, Dorieke Kuijpers and Sheharyar Khan
The survey report highlights findings on the mobile money landscape in Kenya, covering agent profitability,...
Based on over 2,000 mobile money agent interviews carried out in 2014 all over the...
This report presents the consolidated findings of the Code of Conduct Assessment reports for 50...
Ghiyazuddin Mohammad, Elwyn Panggabean, Maha Khan and Grace Retnowati
Digital finance services (DFS) was launched several years ago in Indonesia but has not scaled...