Dorieke Kuijpers, Vera Bersudskaya and Maha Khan
The research focuses on operational determinants of success in agent network management, specifically: network structure,...
Ignacio Mas and Mike McCaffrey
In this report Ignacio Mas and Mike McCaffrey document the variety of ways in which...
This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It...
Aakash Mehrotra, Leena Anthony, Dorieke Kuijpers and Sheharyar Khan
The survey report highlights findings on the mobile money landscape in Kenya, covering agent profitability,...
Based on over 2,000 mobile money agent interviews carried out in 2014 all over the...