Agents without float are perennially frustrating for providers. Our research shows agents report that rebalancing...
Aakash Mehrotra and Denny George
Based on over 2,600 mobile money agent interviews carried out in 2015, the survey report...
Dorieke Kuijpers, Vera Bersudskaya and Maha Khan
The research focuses on operational determinants of success in agent network management, specifically: network structure,...
Ignacio Mas and Mike McCaffrey
In this report Ignacio Mas and Mike McCaffrey document the variety of ways in which...
This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It...