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Mobile money agents: Sustainability in the digital era—findings from Mozambique

This report assesses pressing challenges that affect Mozambican mobile money agents: poor liquidity management, low working capital, and network issues. The insights from this report will inform agent network ecosystem players in Mozambique to create sustainable strategies to maintain and expand agent networks.

Nov 29, 2022

Edward Obiko, Sophie Teyssier and Gregory Ilukwe

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How can customized and bundled digital financial services improve the lives of women micro and small entrepreneurs operating from open-air and cross-border markets? A case from Kenya

Our blog highlights the challenges that stop financial services providers from developing cheaper, long-term credit that can unlock productive credit for women micro and small entrepreneurs operating from open-air and cross-border markets in Kenya. It also examines solutions these financial services providers can employ to serve these women effectively.

Nov 25, 2022

Mandira Sharma and Kim Kariuki

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Customer-centric and responsible digital credit solutions for urban and rural non-farm entrepreneurs and smallholder farmers

MSC conducted a deep-dive analysis of the digital credit users in India, Indonesia, and Kenya to assess the impact of digital credit on their financial health. The analysis presents the insights from the assessment and recommends actionable interventions at the level of providers, regulators, and policymakers to enhance the financial health of digital credit users.

Sep 20, 2022

Anup Singh, Abhishek Anand and Raunak Kapoor

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Women in open-air and cross-border trade in Kenya: Insights from the financial diaries research

The Bill & Melinda Gates Foundation commissioned MSC to conduct an action research program to enhance the quality and usage of digital financial services among female traders in open-air and cross-border markets in Kenya. We analyzed 6,000+ transactions in the research. Read our report to see the findings from these financial diaries research.

Aug 31, 2022

Rahul Chatterjee, Diana Siddiqui and Pauline Katunyo

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The need for innovative digital financial services to improve the lives of female micro- and small entrepreneurs operating in open-air and cross-border markets: A case from Kenya

MSC conducted primary research in Kenya to understand the challenges of female traders in open-air and cross-border markets. The study identified limitations that prevent them from using digital financial services comprehensively. We sought to learn why these owners of micro and small enterprises shy from using credit, savings, insurance, and payments. Faith Njeri is one such woman. Our new blog discusses the financial challenges countless women like her struggle with as they work on their dream of financial independence.

Aug 29, 2022

Mandira Sharma and Kim Kariuki

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Transforming cash in/cash out – Leveraging the potential of female agents

In this podcast, we join a discussion with the Founder and CEO of SIA, Shelley Spencer, and our host from MSC, Raghuveer Dinavahi. They discuss the current landscape of female agents, challenges, and opportunities for expanding female agent networks and their impact on the future of the CICO ecosystem.

May 18, 2022

MSC

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