Vera Bersudskaya and Mercy Wachira
Smartphone-based products in Kenya have been touted for their potential to improve the user experience...
This note focuses on key user insights explaining the preference for USSD, which should remain...
The blog presents MicroSave's top picks for 2016. Read your favourite blog here.
Maha Khan and Vera Bersudskaya
Fraud is one of the major threats to the emergence and sustainability of the DFS...
Women agents provide great customer service. They are more attentive, helpful, diligent, and effective at...