Tag: Client protection principles

This note highlights how ASKI went about piloting the CSPS. The note also brings- lessons learnt by ASKI in this pilot and how this can be an effective management tool.

This Note highlights the relationship between responsible finance, social performance management and client protection and discusses the opportunities and challenges for MFIs.

This Note discusses the MicroSave CPP ServQual tool further and highlights what makes it a distinctive tool for unveiling clients’ insights on the client protection.

This Note explains how clients perceive ‘client protection’ and what the stakeholders can do to fulfil clients’ expectations for protection on financial matters.

In this video, Kate McKee, Senior Advisor, CGAP, talks about Client Protection Campaign launched by the MFIs. Kate shares that MFIs have come together for the support of client protection and it includes providers, international organisations, donors, individuals etc. All have come together to raise awareness for client protection and support learning process across the […]

In this video, Kate McKee, Senior Advisor, CGAP, explains the six core principles of client protection for responsible finance, namely, Transparency, Suitability of Product, Appropriate Collection Practices, Staff Ethics, Access to Effective Recourse by Clients, Data Privacy and Security. She also highlights two other issues: fair pricing and non-discrimination. She emphasises that transparency is the […]