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Tag: Client protection principles

Developing a Tool to Measure Client Satisfaction and Protection

This note highlights how ASKI went about piloting the CSPS. The note also brings- lessons learnt by ASKI in this pilot and how this can be an effective management tool.

Jul 2, 2015

Jesila Ledesma and Annielyn Obedoza-Pangan

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Jul 2, 2015

Jesila Ledesma and Annielyn Obedoza-Pangan

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Responsible Finance: Concepts and Challenges

This Note highlights the relationship between responsible finance, social performance management and client protection and discusses the opportunities and challenges for MFIs.

Jul 20, 2012

Veena Yamini and Sunil Bhat

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Jul 20, 2012

Veena Yamini and Sunil Bhat

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What Makes ServQual a Distinctive Tool for Client Protection?

This Note discusses the MicroSave CPP ServQual tool further and highlights what makes it a distinctive tool for unveiling clients’ insights on the client protection.

Jul 12, 2012

Veena Yamini, Shayandeep and Ritika Srivastava

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Jul 12, 2012

Veena Yamini, Shayandeep and Ritika Srivastava

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Client Protection Lessons for the Microfinance Sector

This Note explains how clients perceive ‘client protection’ and what the stakeholders can do to fulfil clients’ expectations for protection on financial matters.

Jun 19, 2012

Amit Garg and Anirban Roy

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Jun 19, 2012

Amit Garg and Anirban Roy

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Client Protection Campaign The Role Of Providers

In this video, Kate McKee, Senior Advisor, CGAP, talks about Client Protection Campaign launched by the MFIs. Kate shares that MFIs have come together for the support of client protection and it includes providers, international organisations, donors, individuals etc. All have come together to raise awareness for client protection and support learning process across the […]

May 28, 2009

Kate McKee

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May 28, 2009

Kate McKee

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Six Core Principles Of Client Protection

In this video, Kate McKee, Senior Advisor, CGAP, explains the six core principles of client protection for responsible finance, namely, Transparency, Suitability of Product, Appropriate Collection Practices, Staff Ethics, Access to Effective Recourse by Clients, Data Privacy and Security. She also highlights two other issues: fair pricing and non-discrimination. She emphasises that transparency is the […]

May 26, 2009

Kate McKee

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May 26, 2009

Kate McKee

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