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    MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.

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    A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.

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Tag: Customer Service

Doreen Ahimbisibwe

Bending the Rules for Better Customer Service is probably a...

Better customer service leads to increased DFS usage, the blog states customer needs and behaviours...
Mar 20, 2015

Graham Wright

Over the counter transactions – Liberation or a trap? Part...

This blog examines the implications of OTC for providers and customers – many of which...
Dec 9, 2014

Graham Wright

Who is the user in “user-centred design”?

In this blog, our Managing Director, Graham Wright, shares insights from the outstanding work to...
Jun 8, 2014

Nitish Narain

One Step Closer to the Clients

This Note examines the work of ASKI in the Philippines to set up Collection and...
Mar 5, 2014

Abhishek Anand and Abhay Pareek

Rebuilding a Bank – Case Study of OK Bank

The briefing note is a case study of OK Bank, a thrift bank in the...
Mar 3, 2014

Amir Syed

In this blog, Amir Hamza shares the experiences on how the Aadhaar story is unfolding...
Sep 27, 2013
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
Clients and partners
  • Multilateral organizations and international NGOs
  • Government and regulators
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  • Digital financial services providers
  • Banking institutions
  • MFIs, industry bodies, and others
  • Partners

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