Skip to content
  • Subscribe
  • FR
  • Light Dark
  • About us
  • What we do
    • Agriculture and food systems
    • Climate change and sustainability
    • Ethical AI and data Solutions
    • Emerging areas
    • Community & livelihoods
    • MSME development
    • Skilling and jobs
    • WASH
    • Youth
    • Agriculture and food systems
    • Climate change and sustainability
    • Ethical AI and data Solutions
    Emerging areas
    • Community & livelihoods
    • MSME development
    • Skilling and jobs
    • WASH
    • Youth
    • Financial services
    • Banks
    • Central banks
    • Fintech
    • Inclusive insurance
    • Microfinance
    • MFS
    • Payment ecosystem
    Financial services
    • Banks
    • Central banks
    • Fintech
    • Inclusive insurance
    • Microfinance
    • MFS
    • Payment ecosystem
    • Government advisory
    • Smart governance
    • Social protection
    • GEDSI
    • Health and nutrition
    • Startup innovation and acceleration
    • Technology and DPI
    Government advisory
    • Smart governance
    • Social protection
    • GEDSI
    • Health and nutrition
    • Startup innovation and acceleration
    • Technology and DPI

    Featured Insights

    insight A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.
    insight MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.
  • Expertise

    Financial services

    • Catalytic finance
    • Customer protection and engagement for responsible finance
    • Data Insights
    • Design thinking and innovations
    • Digital technology and channels
    • Government regulations and policy

    Financial services

    • Catalytic finance
    • Customer protection and engagement for responsible finance
    • Data Insights
    • Design thinking and innovations
    • Digital technology and channels
    • Government regulations and policy

    Emerging areas

    • Institutional development
    • Marketing and communication
    • Organizational transformation
    • Policy and strategy
    • Product development

    Emerging areas

    • Institutional development
    • Marketing and communication
    • Organizational transformation
    • Policy and strategy
    • Product development

    Government

    • Products and channels
    • Program management
    • Research
    • Research, evaluation, and analytics
    • Training

      • Evaluation

    Government

    • Products and channels
    • Program management
    • Research
    • Research, evaluation, and analytics
    • Training

    Evaluation

    • Data science

    Featured Insights

    insight A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.
    insight MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.
  • Library
  • Client & Partners
  • Proposals
  • Careers at MSC
  • Contact us

Tag: Customer Service

MSC

Paint by numbers: Profiles of bank agents in India

MicroSave carefully looks at the agents’ books to understand the underlying problems facing agency banking...
May 16, 2013
Video

Jaspreet Singh

Agent and Customer Service – A key to M-Banking distribution...

The m-banking agent or customer service point plays a pivotal role in the success of...
Nov 9, 2012

Minakshi Ramji and Raunak Kapoor

How to Make Optimum Use of Agent Networks (1/2)

This Note explores opportunities for BCNMs to make their agent networks viable, ensuring stability of...
Sep 25, 2012

Sonmani Choudhary

Term Deposits: Rural Clientele Ask For More

This Note highlights the experiences of rural banks in mobilising term deposits, the issues and...
Sep 20, 2012
Video

Balachandran Unni

Customer adoption for mobile banking solutions

“Customer adoption has been one of the key challenges with most of the mobile banking...
Sep 12, 2012

Priyank Mishra

Customer Service Through Call Centres

This Note details the role played by call centres in reaching out to customers targeted...
Aug 22, 2012
  • 1
  • …
  • 6
  • 7
  • 8
  • 9
  • 10
  • …
  • 14
Subscribe to us now

Join our community and be the first to get exclusive updates of our work and more. Subscribe now and become part of our vibrant network!

Sign up now
Our brands
    •
  • m4d
msc-white-logo

MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

Sectors
  • Banking, financial services, and insurance
  • Government and regulators
  • Water, sanitation, and hygiene
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Responsible financial systems
Clients and partners
  • Multilateral organizations and international NGOs
  • Government and regulators
  • Banking institutions
  • Digital financial services providers
  • Banking institutions
  • MFIs, industry bodies, and others
  • Partners

© 2025 MicroSave Consulting (MSC)

  • Terms of use
  • Privacy policy
  • Certifications
  • Code of business conduct
  • Quality assurance
This site uses cookies, by continuing your navigation, you agree with our Cookie Policy.