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Tag: Digital financial services

Akshat Pathak, Anil Gupta, Vartika Shukla, Nimesh Soni, Priya Garg and Sunil Bhat

Agent Dormancy: Reasons and Remedial Measures

Dormancy among agents is a cause of concern for financial inclusion in India. This note...
May 6, 2016

Graham Wright and Soumya Harsh Pandey

Financial Capability and Indian Digital Financial Services

The author predicts the future of mobile money based on his experiences, market insights and...
Apr 28, 2016

Graham Wright and Soumya Harsh Pandey

Customer Vulnerability, Trust and Risk in Indian Digital Financial Services

There is strong evidence that poor customer service/protection is reducing not just uptake but also...
Apr 26, 2016

Sakshi Chadha and Anurodh Giri

PMJDY Bank Mitr Assessment: The Supply-Side Story

This blog highlights the supply-side findings (specifically focused on Bank Mitrs (BMs) or bank agents)...
Apr 14, 2016

Anurodh Giri and Sakshi Chadha

PMJDY: Milestones Reached, Yet Miles To Go – Customer Side...

The blog highlights the positive impact of the Pradhan Mantri Jan Dhan Yojana scheme on...
Apr 14, 2016

Anurodh Giri and Sakshi Chadha

PMJDY: Milestones Reached, Yet Miles to Go – Customer Side...

This blog highlights the demand-side findings of the final round of Pradhan Mantri Jan Dhan...
Apr 13, 2016
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
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Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
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  • Partners

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