Tag: Digital financial services
WhatsApp with Agent Monitoring and Support?
While leveraging social media as a support tool could be a cheaper and more efficient way that takes advantage of technology to support agents, it does not work for agents who do not have smartphones.
Oct 21, 2018
Reducing Friction To Succeed
Inconvenience, high tariffs, system downtime, low commissions, slow speed, poor service quality, inaccuracy, lack of an underlying compelling need and technology instability are few challenges for mobile money success.
Oct 1, 2018
Aadhaar verdict – SC strikes the right balance between delivery of benefits and privacy
The blog highlights the Indian Supreme Court’s latest Aadhaar verdict which strikes the right balance between delivery of benefits and privacy
Sep 30, 2018
Winter is coming: Key lessons on digital transformation for financial institution
In this blog, we look at the “how” – the detailed steps for digital transformation.
Sep 29, 2018
Blankets and wine for financial inclusion – Beyond digital access
In this post, we highlight the need for digital financial service (DFS) providers to invest even more in adapting their products and services for this segment, even in the so-called mature digital economies.
Sep 29, 2018
India’s enabling triangle for financial inclusion
The blog discusses that successful efforts to foster financial inclusion involves three inter-related and mutually-reinforcing components.
Sep 26, 2018