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Tag: Eko

Structuring and Managing Agent Network – II

The Briefing Note # 136, reviewed agent networks managed by MNOs. This Note focuses on bank managed agent networks – either directly or by outsourcing to third parties.

Nov 1, 2012

Puneet Chopra, Anup Singh and Mukesh Sadana

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Nov 1, 2012

Puneet Chopra, Anup Singh and Mukesh Sadana

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Customer Support for E/M-Banking Users

E/M-banking systems depend on above all on clients’ trust. This Note examines various dimensions around enhancing customer experience.

Aug 21, 2012

Swati Mehta

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Aug 21, 2012

Swati Mehta

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Remittances: The Evolving Competitive Environment

This Policy Brief examines the various facets of remittance product offerings, highlights some important aspects and issues around the different remittance models.

Mar 1, 2012

Abhay Pareek, Sonal Agrawal, Akhand Tiwari, Puneet Chopra, Graham Wright, Nitin Garg, Ritesh Dhawan, Shayandeep and Swati Mehta

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Mar 1, 2012

Abhay Pareek, Sonal Agrawal, Akhand Tiwari, Puneet Chopra, Graham Wright, Nitin Garg, Ritesh Dhawan, Shayandeep and Swati Mehta

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Coping with Dormancy

“In this video Graham W. N. Wright, Group Managing Director, MicroSave, sights dormancy as the biggest problem for all mobile money implementations. With the help of case studies he explains the biggest challenges of customer adoption. Sighting examples of M-Pesa and Eko, he concludes ensuring the incentives to transact both for customers and agents are […]

Jan 17, 2012

Graham Wright

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Jan 17, 2012

Graham Wright

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Review of MMT Payments to Accredited Social Health Activists (ASHAs) in Sheikhpura, Bihar

Accredited Social Health Activist or ASHAs generally face problems such as untimely payments, uncertainty in disbursement date, cheque clearance delay, and long waiting time at the bank branch. The Norway India Partnership Initiative has initiated a pilot project to improve the timeliness of payments to ASHA worker’s incentives in Sheikhpura district of Bihar using a mobile money transfer system.

Dec 5, 2011

Swati Mehta, Nitish Narain, Ritesh Dhawan and Nishant Kumar

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Dec 5, 2011

Swati Mehta, Nitish Narain, Ritesh Dhawan and Nishant Kumar

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Lessons from CSMs: Customer Perspectives

This Note focuses on feedback received from customers on the product offering, customer service, and the processes involved in m-banking, all important aspects of product acceptance and usage.

Nov 25, 2011

Ritesh Dhawan, Minakshi Ramji and Nitin Garg

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Nov 25, 2011

Ritesh Dhawan, Minakshi Ramji and Nitin Garg

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