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Tag: Eko
Customer Support for E/M-Banking Users
E/M-banking systems depend on above all on clients’ trust. This Note examines various dimensions around enhancing customer experience.
Aug 21, 2012
Remittances: The Evolving Competitive Environment
This Policy Brief examines the various facets of remittance product offerings, highlights some important aspects and issues around the different remittance models.
Mar 1, 2012
Abhay Pareek, Sonal Agrawal, Akhand Tiwari, Puneet Chopra, Graham Wright, Nitin Garg, Ritesh Dhawan, Shayandeep and Swati Mehta
Mar 1, 2012
Abhay Pareek, Sonal Agrawal, Akhand Tiwari, Puneet Chopra, Graham Wright, Nitin Garg, Ritesh Dhawan, Shayandeep and Swati Mehta
Coping with Dormancy
“In this video Graham W. N. Wright, Group Managing Director, MicroSave, sights dormancy as the biggest problem for all mobile money implementations. With the help of case studies he explains the biggest challenges of customer adoption. Sighting examples of M-Pesa and Eko, he concludes ensuring the incentives to transact both for customers and agents are […]
Jan 17, 2012
Review of MMT Payments to Accredited Social Health Activists (ASHAs) in Sheikhpura, Bihar
Accredited Social Health Activist or ASHAs generally face problems such as untimely payments, uncertainty in disbursement date, cheque clearance delay, and long waiting time at the bank branch. The Norway India Partnership Initiative has initiated a pilot project to improve the timeliness of payments to ASHA worker’s incentives in Sheikhpura district of Bihar using a mobile money transfer system.
Dec 5, 2011
Lessons from CSMs: Customer Perspectives
This Note focuses on feedback received from customers on the product offering, customer service, and the processes involved in m-banking, all important aspects of product acceptance and usage.
Nov 25, 2011
Lessons from CSMs: Agent Perspectives
This Note particularly focuses on agent (customer service point/CSP) feedback. Regular CSM exercises can be very helpful in taking the pulse of its agents or customer service points (CSPs).
Nov 18, 2011