Tag: Eko

This blog focuses on Eko – a leading FinTech platform providing tools, opportunities, and credit to ambitious individuals. Eko is a new-age banking correspondent network manager (BCNM) driving financial inclusion through its network of 200,000 agents. The blog looks at incentives for agents and Eko’s strategy to improve the incentive structure for its agents with support from MSC.

The blog maps the customer’s experience (CX) while conducting over the counter transactions in India.

The blog defines the over the counter (OTC) money transfer in India. The authors elaborately describe the experience of customers using OTC remittance services in India.

Until this month RBI maintained the view that only licensed commercial banks can offer cash-out services. As a result, a number of banks and non-banks formed partnerships. In fact, the RBI’s view hasn’t changed. The RBI has simply decided to regulate non-banks offering business correspondent services too, as differentiated, Payments Banks (PB). Business correspondents (BC) were the […]

One of the chronic issues with most of the mobile banking implementations has been to create a compelling business case for the agents/ retailers. This is possible only when the agents have significant volume of transactions and offer a suite of products through their outlet. Piyush Gupta, Vice President — Business Development at Eko discusses […]

In this Note we examine the process of designing and delivering effective training programmes to e/m-banking agents.