Tag: Maha Khan

The 2015 ANA Zambia country report indicates that owners find the mobile money business fruitful but the research also indicates that there is high turnover amongst the operators. This blog highlights the volatility of this market and how training agents can help to provide a consistent, high-quality customer experience.

The research focuses on operational determinants of success in agent network management, specifically: network structure, network operational efficiency, agent viability quality of service, control and compliance.

Based on over 2,000 mobile money agent interviews carried out in 2014 all over the country, the Pakistan survey report highlights findings on the mobile money agent landscape in Pakistan covering agent profitability, transaction volumes, liquidity management and other important strategic considerations.

Digital finance services (DFS) was launched several years ago in Indonesia but has not scaled without agent networks. Recent regulation in 2014, begins to pave the way for different players to build their networks and could be an exciting catalyst for the country, but players must approach this complex task methodically and strategically which does not yet seem to be happening for the most part.

Bangladesh has created many unique systems for agent network management which are yielding world-class results especially with regards to liquidity management.  However, transaction volumes and profits are low compared to East Africa and support structures are still developing. The research is based on 2,490 nationally representative agent interviews, carried out between March and April 2014. […]