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Tag: Process reengineering

Doreen Ahimbisibwe, Wanjiku Kiarie and Vera Bersudskaya

Benchmarking Training and Support by Agent Network Management Model

Adequate training and on-going support are crucial to the success of an agent network. Third...
Mar 8, 2018

Nancy Kiarie and Vera Bersudskaya

Fitting the Pieces of the Liquidity Management Puzzle

This paper is part of a series of synthesis papers that summarise data on agent...
Mar 5, 2018

William Nanjero, Jacqueline Jumah and Isaac Ondieki

A Strategic Approach for Next-Generation DFS Agent Networks

The blog discusses the possibility and the requirements of developing the future of agent networks....
Sep 1, 2017
Video

Anup Singh

Are good banking systems and processes enough to entice customers?

A middle tier emerging bank wanted to service the Medium and Small Enterprise customer segment....
May 30, 2017
Video

Ghiyazuddin Mohammad

Ideas to Increase DFS Usage in Indonesia

Digital Financial Services (DFS) is growing rapidly in Indonesia. However, agent and account activity remains...
May 24, 2017

MSC

Business Correspondent Channel Cost Assessment

This report discusses key findings related to the costs incurred per transaction by different stakeholders...
Sep 8, 2015
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

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