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Tag: Product design
Why Most Agents Networks Will Fail
The blog highlighsts how the value proposition of the agent network is vital for digital finance growth.
Sep 13, 2017
Digital Financial Services in Bangladesh
Bangladesh’s digital financial services have been much in discussion for rapid growth. Six years since inception – where the market is heading to? What providers ought be doing. This and much more in this video where MSC expert, Akhand Tiwari, talks candidly on the critical role regulation and behavioural sciences will play in shaping the […]
Apr 6, 2017
Innovation overkill: Why product innovation in financial inclusion isn’t always the right move
Amid all the renewed talk about product innovation and a client-centric/market-led approach to financial inclusion, the author argues if we have missed important aspects for product innovations.
Jul 16, 2014
Basing product development on mental models and metaphors
This blog delves deep into the whys of financial decisions and how people think of money. The author argues understanding mental models and metaphors are key to product design.
Jun 20, 2013
Client Protection Lessons for the Microfinance Sector
This Note explains how clients perceive ‘client protection’ and what the stakeholders can do to fulfil clients’ expectations for protection on financial matters.
Jun 19, 2012
Amit Garg and Anirban Roy
Clients Speak on Client Protection- Findings from ASKI- the Philippines
Research team from MSC and ASKI conducted 24 FGDs with both urban and rural microfinance clients in the Philippines to measure the importance and relevance of client protection principles.
Jun 4, 2012