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      Featured Insights

      A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.

      MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.

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        Responsible Financial Systems – Empowering trust, driving Inclusion

      Featured Insight

      A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.

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    Tag: Uganda

    Graham Wright

    A question of trust – Mitigating customer risk in digital...

    This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It...
    Jun 22, 2015

    Christine Gachui

    Whose Customer is it Anyway? Ensuring Every Customer is King

    When you buy a bottle of Coca-Cola, are you buying it from the store or...
    Apr 22, 2015

    Doreen Ahimbisibwe

    Bending the Rules for Better Customer Service is probably a...

    Better customer service leads to increased DFS usage, the blog states customer needs and behaviours...
    Mar 20, 2015

    Leena Anthony and Karthik Balasubramanian

    The Better Service Agents Provide, The More Business They Do

    The blog states that the better services provided by the mobile money agents has a...
    Mar 18, 2015

    Graham Wright

    Over the counter transactions – Liberation or a trap? Part...

    This blog examines the implications of OTC for providers and customers – many of which...
    Dec 9, 2014

    Graham Wright

    Over the counter transactions – Liberation or a trap? –...

    The first blog in this series highlights that over the counter (OTC) transactions alone cannot...
    Dec 3, 2014
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    MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

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