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Tag: Vikram Sharma
Agent Dormancy: Reasons and Remedial Measures
Dormancy among agents is a cause of concern for financial inclusion in India. This note focuses on some of the prominent reasons for agent dormancy.
May 6, 2016
Akshat Pathak, Anil Gupta, Vartika Shukla, Nimesh Soni, Priya Garg and Sunil Bhat
May 6, 2016
Akshat Pathak, Anil Gupta, Vartika Shukla, Nimesh Soni, Priya Garg and Sunil Bhat
Agent Dormancy: Impact on Customers
Dormancy among agents is a cause of concern for financial inclusion in India. This note analyses the impact of agent dormancy on the financial behaviour of customers.
Apr 13, 2016
Akshat Pathak, Anil Gupta, Vartika Shukla, Sunil Bhat, Nimesh Soni and Priya Garg
Apr 13, 2016
Akshat Pathak, Anil Gupta, Vartika Shukla, Sunil Bhat, Nimesh Soni and Priya Garg
Understanding Gender Dynamics in Agent Banking
The first part of this blog series highlights key findings aimed at understanding the differences in customer experience at an agent outlet based on customer gender.
Apr 1, 2016